BRISBANE – At 2 PM an invite was sent to the department for a 4:30 PM meeting on the same day, focusing on new processes. The general consensus among the team was that it was largely unnecessary and could just have been an email.
The meeting facilitator, Alan McDowell, presented the agenda to a roomful of generally apathetic staff on how there will be a slight process change of working with suppliers. The PowerPoint presentation ran through seventeen slides before it landed on the definitive ‘Here’s what’s changing’ screen, which consisted of an extra step that is believed the team were already following.
Mr. McDowell asked if there were any questions, with no one raising their hands. He quipped that he must have explained it really well if nobody has any feedback, to a stony silence.